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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rocio Earls

October 11, 2024

5  out of  5
rating by Rocio Earls
"The best customer service!"
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Daniel Garcia

October 8, 2024

5  out of  5
rating by Daniel Garcia
"Always great customer service"
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Duke Togo

October 3, 2024

2  out of  5
rating by Duke Togo
"Very disappointed with the staff members I'm currently with state farm due being with them for years and have been very helpful having insurance with them. Im going to make this short as possible to the point of what I need to say; I was speaking to a representative named Mark or Rick upon a situation that happen with me and was asking upon the next steps that I need to do to move forward. The response I got from him was very rude, cocky and he was very disingenuous on speaking with me. I literally almost cursed him out but being in the situation I was in but refrain from holding myself of a high integrity of myself. I've never felt upset in my life being talked to the way this person done to me. It really made me feel as if the representative didn't give any care about how the client felt. State farm do have really great policies on their insurance they have , but the representatives that they have at this location really, really need work on their people skills. I don't want to change insurance companies due to the representatives not knowing how to deal and speak with new or existing clients. Very disappointed."
We responded:
"Sorry to hear about your experience. We don’t have your account at my location nor do I have staff that you named in your review. My team takes pride in working with each client each and everyday. If you would like to speak with someone at my location feel free to stop by or call. Thanks Hank"
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Brian Morales

September 23, 2024

5  out of  5
rating by Brian Morales
"Mike was great & helped me save some $$ thanks yall!"
We responded:
"Thanks for sharing your experience! Great to hear about your savings and experience. Thanks for sharing!"
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Kate Skardon

September 4, 2024

2  out of  5
rating by Kate Skardon
"I was referred to these folks via the online quote calculator. I reached out three times over the course of 3 weeks, just waiting for a phone call back. I called another State Farm office & they were able to get me set up with insurance within the same hour. This office may be overloaded & understaffed."
We responded:
"Kate, I reviewed with Andrew in my office who you had spoken to and based off the information you provided the him the vehicle was not eligible due to the type. He worked with our underwriting team and reviewed all info you gave him. You said you would be updating vehicle and let him know once completed. "
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TEXMAN 1970

August 20, 2024

5  out of  5
rating by TEXMAN 1970
"Ashley has been so helpful taking care of our insurance needs as well as with the passing if our father. Thanks State Farm Team!"
We responded:
"Thanks for sharing your experience! Sorry to hear of your loss. "
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Darnell Akins

August 16, 2024

5  out of  5
rating by Darnell Akins
"Everybody nice and friendly. Excellent customer service."
We responded:
"Thanks for sharing your experience with our team. Thanks for the 5 stars!"
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Stephanie Martinez

August 16, 2024

5  out of  5
rating by Stephanie Martinez
"Ashley was so helpful and took the time to help me switch all my policies. I highly recommend calling Ashley!"
We responded:
"What a great experience! Thanks for sharing!"
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Megan Brauer

August 12, 2024

5  out of  5
rating by Megan Brauer
"Ashley did an amazing job taking care of what I needed. She was very knowledgeable and able to answer all of my questions and helped me figure out what I needed to do when I was having a problem. Thank you Ashley for going above and beyond!"
We responded:
"Megan, Thanks for sharing your experience with Ashley. We appreciate your review! Thanks"
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Rachel Joiner

August 11, 2024

5  out of  5
rating by Rachel Joiner
"The folks at Hank Gerdes - State Farm are kind, professional, and quickly respond should I have any questions or concerns. Most recently, Mike B. was courteous, responsive, and knowledgeable."
We responded:
"Thanks for sharing your experience with Mike. We appreciate the review and you taking the time to share. Our team works hard for our clients everyday. "
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Ruben Mancias

August 9, 2024

5  out of  5
rating by Ruben Mancias
"They always do a great job"
We responded:
"Thanks Ruben for the 5 star review!"
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Ted Roberts

July 30, 2024

5  out of  5
rating by Ted Roberts
"Just finished a call with Andrew, All State, concerning my roadside assistance. Andrew was excellent for all my concerns. Answered all of my questions. We are about to head out on a 2,000 plus mile adventure. We love All State, and we have multiple vehicles and home insured. Too many nice things to say. Andrew is a wonderful employee."
We responded:
"Thanks Ted for the 5 star review and sharing your experience with Andrew. We appreciate your business and hope you enjoy your trip!"
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Cristobal DeLeon

July 16, 2024

5  out of  5
rating by Cristobal DeLeon
"I would highly recommend Hanks office for your insurance needs. Ashley has helped me many times with different issues and not once has she ever changed her positive attitude. Ashley is very friendly and will help you get the best rate. I highly recommend speaking with her and getting a quote. Thank you again, Ashley for everything you do!"
We responded:
"Thank you for taking the time to give us a review. We value your feedback. Thanks for sharing your experience with Ashley when working with her on your insurance needs. Thanks Hank"
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Sam T

July 12, 2024

5  out of  5
rating by Sam T
"Hank and Team never fail to help me with my insurance needs. From home and auto to renter's insurance they never fail to assist me promptly, practically on the fly. Great work! Great team!"
We responded:
"Sam, Thanks for sharing your experience with my office. We work hard to take care of our clients. Thanks for the 5 star review:)"
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John Ellis

July 12, 2024

5  out of  5
rating by John Ellis
"Allison was very thorough reviewing all of our insurance policies. She took time to explain why there were price increases this year and how to get the best discount. I highly recommend State Farm with Hank Gerdes."
We responded:
"John, Thanks for sharing how we operate at my office and your experience with Allison. I really appreciate you taking the time to give us your review. "
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Fernando Hernandez

July 3, 2024

5  out of  5
rating by Fernando Hernandez
"Clear information, with details and the virtual session was great"
We responded:
"Thanks for sharing how we can meet virtually. We are able to share our computer screens and meet virtually. This makes it very easy for our clients to review coverages and meet from anywhere. Thanks for sharing and the 5 star review. "
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Nina Martinez

July 3, 2024

5  out of  5
rating by Nina Martinez
"Ashley was wonderful and super helpful ! Mike helped me save big time on my car insurance. I will be referring friends and family"
We responded:
"Nina, Thanks for sharing your $$$ savings! We love hearing our clients share how we have been helpful as well! Thanks for the review."
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JC Saucedo

June 24, 2024

4  out of  5
rating by JC Saucedo
"Very friendly people and super helpful. Had a little issue not being able to see or pay online since info was sent to my dads account by mistake instead of me but it was resolved eventually and everything is now smooth and simple to pay and stay up to date. Very happy"
We responded:
"Thanks for sharing that you are happy with our service. "
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Vincent Lecca

May 1, 2024

5  out of  5
rating by Vincent Lecca
"Just stopped in Hank Gerdes State Farm in Buda, where I’ve been a past client for 17+ years and was treated like I never left. I needed a notary and Ashley Rodriguez was awesome to work with. Thank you 🙏🏼 Vincent Lecca Driftwood, Texas"
We responded:
"Vincent, Thanks for sharing your experience with Ashley. The notary really comes in handy:) Have a great one and hopefully you are catching some big bass somewhere!"
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Yissel Martinez

May 1, 2024

5  out of  5
rating by Yissel Martinez
"Allison was my personal agent who reached out to me regarding my Life Insurance policy I’ve had with State Farm for the past 6 years. She took her time to explain thoroughly questions I had and never made me feel rushed or pushed into getting into anything. I was very satisfied with my experience!"
We responded:
"Glad to hear you had such a great experience going through your life insurance. We appreciate you taking the time to give us a review. "
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Christopher Glidden

April 30, 2024

5  out of  5
rating by Christopher Glidden
"Very helpful insurance always very customer friendly"
We responded:
"Thanks for the 5 star review. "
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Mark Caldwell

April 30, 2024

5  out of  5
rating by Mark Caldwell
"Great insurance agency! Alana has great customer service. She continually checks in with status and updates on claims and new policies. The rates are the best in town for home and auto. Very happy with this agency."
We responded:
"Alana is great and thanks for sharing! We work hard for our clients to make sure you are protected from the unexpected. Thanks again, Hank"
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Bert Bronaugh

April 23, 2024

5  out of  5
rating by Bert Bronaugh
"Ashley was wonderful! She took my late call and ended up staying late to give me a quotes and add an extra vehicle. Despite the numerous questions and changes, she never lost her courteous, friendly manner. She's a true gem!"
We responded:
"Bert, Thanks for sharing your experience with Ashley. Our team takes pride in what we do for our clients. Thanks again, Hank"
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GT gamer

April 7, 2024

1  out of  5
rating by GT gamer
"Worst service over phone and at their office in Buda. They are nice when they want your money but once they have it their rude AF. Don’t want listen now, then you will once you experience it. Promise take your hard earned money where people will treat you better."
We responded:
"Sorry to hear that you feel this way. We have searched our system and no one comes up with your GT Gamer. Please call or email so our team can help you with your concerns. "
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Hazel Morris

April 3, 2024

5  out of  5
rating by Hazel Morris
"Allison was very professional, informative and exemplified great people skills. I have been with State Farm for 10 years and would/do highly recommend them to everyone I have the opportunity to share info with. Midge"
We responded:
"We really appreciate you sharing your experience with Allison and your tenure with our company. Thanks for your business and review!"